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When people talk about patient experience, the focus is often on bedside manner, wait times, or online reviews. But in reality, patient experience is built long before a patient walks into an exam room—and long after they leave. It’s built in the systems, workflows,...

As someone who works closely with independent medical practices every day, I see a consistent pattern across markets, specialties, and practice sizes: Most practices don’t struggle because of clinical care. They struggle because of operations. Physicians and...